Shipping policy

Genzey Perfume Brand – Shipping Policy (Pakistan)

Welcome to Genzey, your premier destination for exquisite fragrances in Pakistan. To ensure that your shopping experience with us is as pleasant as our fragrances, please take a moment to read and understand our Shipping Policy.

1. Shipping Locations

Genzey offers shipping quality services exclusively within the borders of Pakistan. We currently do not provide international shipping. Our aim is to deliver the essence of paradise right to your doorstep within Pakistan.

2. Shipping Times

• Processing Time: Upon placing your order, please allow 1-2 business days for order processing. This time is required for order verification, quality checks, careful packaging, and label generation.
• Shipping Time: Shipping times may vary based on your location and the shipping method you choose during checkout:
  • Standard Shipping: Estimated delivery time is 3-7 business days within Pakistan.
  • Express Shipping: For those who can’t wait to experience the tropical allure, we offer Express Shipping with an estimated delivery time of 1-3 business days within Pakistan.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as adverse weather conditions or local holidays.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the chosen shipping method. You can view the shipping cost at checkout before finalizing your purchase.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number. This tracking number will allow you to monitor the status and location of your package as it makes its way to you. Please allow a brief period for tracking information to become available after shipment.

5. Shipping Partners

We have partnered with reputable shipping carriers to ensure the safe and efficient delivery of your orders. The choice of carrier may depend on your shipping address and the selected shipping method.

6. Shipping Restrictions

• Some products may have shipping restrictions due to their size, weight, or content. These restrictions will be clearly indicated on the product page.
• We are unable to deliver to P.O. boxes for certain oversized items. Please provide a physical street address for delivery in such cases.

7. Delivery Issues

Should you encounter any issues with your delivery, such as delays or missing items, please reach out to our dedicated customer support team promptly. We are committed to resolving any shipping-related problems to ensure you receive your Genzey fragrances with utmost satisfaction.

8. Returns Due to Shipping Errors

In the event that we make an error with your shipping address or if your order arrives damaged or incomplete due to a shipping issue, please contact us within 7 days of receiving your order. We will swiftly arrange for the necessary corrections or replacements.

9. Changes to Shipping Policy

We may update our Shipping Policy periodically to reflect changes in our shipping services or practices. Any amendments will be posted on our website, and the date of the last revision will be indicated at the top of this policy.

For any inquiries or assistance regarding shipping matters, feel free to contact our customer support team.

Thank you for choosing Genzey, the essence of paradise in every bottle. We appreciate your trust in our products and services and look forward to serving you with the fragrances of the tropics.